Sonos remote for mac2/26/2023 ![]() We contacted Sonos about the issue and the company explained that it has recently changed its system requirements for three Sonos apps available on Apple iOS, macOS, and Google Android. For more information on your rights, based on the length of time you've owned the product, see What are my rights when the digital element of my smart device stops working? Sonos' response When you buy a product that's designed to work with an app, it should be of satisfactory quality, fit for a particular purpose and as described by the seller. If, for any reason, you still feel that your speakers are no longer fit for purpose, there may be actions you could take under the Consumer Rights act. Sonos said it has sent four in-app messages communicating to Sonos users that they need to upgrade the iOS on their controller device, otherwise it will not support future Sonos updates. If there's no transparency, the product isn't as described. When the app upgrade is made available, there should be good communication and transparency. ![]() It's an alternative Sonos remote control available for your iPad or iPhone, but unfortunately it's not available on Android devices.įor more information see the Sonos System Requirements page.Īt the point of purchase, any manufacturer should make it clear that future updates could mean the device is no longer compatible with the app, especially since the app is needed for the device to work. This is an issue if you only own one smart device and you don't plan to replace it any time soon however.Īnother option for Apple users is to try the third-party app SonoPad as a system controller. If you're unable to update your device to a supported version, it suggests using an updated app on another device to control Sonos. If you have a Sonos product with an app that no longer meets the minimum requirements then Sonos suggests updating the phone or tablet's operating system. Android 7.0 and higher (not supported on Chromebooks).The Sonos controller app is available for the following mobile devices: So, when buying a Sonos speaker, you may be forced to consider the additional costs of upgrading your phone or tablet regularly if you want to futureproof your audio setup. This makes it difficult for them to keep supporting all phones and tablets indefinitely. This means customers have nothing to fall back on if the app or wi-fi method can no longer work with their device.Įven if you don't want any new features, manufacturers need to keep updating their software to keep their customers' data secure. It is one of the few brands of speakers that are wi-fi only, with no option to use Bluetooth. The problem is that this creates a clash with the shorter lifespan of smartphones, and Sonos speakers can only function if you use its app. If you're investing in this kind of setup, you would certainly hope that you wouldn't need to replace your system for at least a decade or more.Īnd, in theory, there's no reason why Sonos' premium wi-fi speakers shouldn't last for many years. But with Sonos' most expensive speaker retailing at around £499, creating a multi-room system can be costly. Its wireless speaker products allow for 'multi-room' setups, meaning that many customers will combine several Sonos speakers together to create a wider audio system. Sonos is primarily known as a manufacturer of sound bars and wireless speakers. Sonos wireless speakers and sound bars fare in our lab tests What's the deal with Sonos sound bars and speakers? See also: Sonos support page for legacy products ![]() Products can then be taken to a nearby certified e-recycling facility. ![]() Getting involved through the Sonos Trade Up programme will see your legacy products put into Recycle Mode, which 'deletes personally identifiable information and prepares these products for e-recycling'. The first is simply to keep using the product while 'recognising that your system will no longer receive software updates and new features.'Īlternatively, you can trade up to a new Sonos gadget with a 30% credit for each product you're replacing. If you own one of these products, Sonos has two options for you. Sonos Play:5 (first generation, launched 2009).Sonos Connect:Amp (launched in 2006 includes versions sold until 2015).The following Sonos products will no longer receive software updates or new features from May: ![]()
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